FAQs
Below FAQ are some common concerns of our clients before purchasing our products.
If you have other questions, please Contact Us.
Below FAQ are some common concerns of our clients before purchasing our products.
If you have other questions, please Contact Us.
We only accept these file formats: JPG, PNG and PDF (single page) Please make sure your artwork size is the same exact size of your order. Also,do not include any bleed or crop marks.
No bleed or crop marks. Make your artwork match the size requested on the order. We are not responsible for crop marks or registration printed.
You may include borders in your artwork, but Dot4Dot does not recommend it. Borders may vary from batch to batch making exact cuts very difficult. We will not reprint an order with borders of varying widths.
Dot4Dot does not have a color limit on its custom products, allowing you to choose as many photos or graphics as you want on your displays.
Once your order has been submitted it will go straight to production and no changes can be made. Please make sure everything is correct before submitting.
Printers at Dot4Dot are calibrated to print colors accurately to match the order, but in cases that they do not, we cannot be held responsible. The appearance of the thumbnail could be different on our screens and equipment compared to yours. We will not issue refunds or accept returns due to color, depth or tone.
If our shipping carrier loses your order, we will open an investigation on that package and issue a reprint with priority shipping. This can take about 3–4 days.
You can contact our customer support team. We will check the progress on the order and if possible, we will cancel the order.
Dot4Dot guarantees that the order will be delivered safely and without any issues. However, sometimes the order may be damaged in transit. In which case you can take the product images along with the shipping box images, clearly showing the damage and the package label. Upon reviewing the images, we will offer an exchange or refund.
All of the shipping calculations are done based on the product you will order from us. On the cart page, you will see the exact amount for shipping.
Once your order is submitted, it will take our team 1-3 days to work on the order. From there, it depends on the type of shipping, which could range between 1-5 business days.
Dot4Dot’s website displays an estimated delivery date for your product based on the selected shipping method. Please use the correct payment option when you reach the checkout. Unless there were issues with the shipping company, we have fulfilled over 90% of orders by the expected delivery date.
If orders are returned to our facility we will make every attempt to contact the customer to reship the order. If we cannot make contact with the customer we will be forced to toss the order after 5 days of receiving the returned order.
We are located in Los Angeles, CA. However, we have production facilities across the US. We cannot guarantee where the production will happen for each product and order.
Our Overnight Shipping service is available for deliveries Monday through Friday, excluding weekends and holidays. Please note that while we strive for timely delivery, unforeseen carrier delays may occur due to factors such as weather, traffic, or operational issues. As a result, we cannot guarantee delivery on the next business day. We recommend tracking your shipment for real-time updates and contacting us if you experience any issues with your delivery.