FAQs

We only accept these file formats: JPG, PNG and PDF (single page) Please make sure your artwork size is the same exact size of your order. Also,do not include any bleed or crop marks.

No bleed or crop marks. Make your artwork match the size requested on the order. We are not responsible for crop marks or registration printed.

You may include borders in your artwork, but Dot4Dot does not recommend it. Borders may vary from batch to batch making exact cuts very difficult. We will not reprint an order with borders of varying widths.

Dot4Dot does not have a color limit on its custom products, allowing you to choose as many photos or graphics as you want on your displays.

Once your order has been submitted it will go straight to production and no changes can be made. Please make sure everything is correct before submitting.

Printers at Dot4Dot are calibrated to print colors accurately to match the order, but in cases that they do not, we cannot be held responsible. The appearance of the thumbnail could be different on our screens and equipment compared to yours. We will not issue refunds or accept returns due to color, depth or tone.

If our shipping carrier loses your order, we will open an investigation on that package and issue a reprint with priority shipping. This can take about 3–4 days.

You can contact our customer support team. We will check the progress on the order and if possible, we will cancel the order.

Dot4Dot guarantees that the order will be delivered safely and without any issues. However, sometimes the order may be damaged in transit. In which case you can take the product images along with the shipping box images, clearly showing the damage and the package label. Upon reviewing the images, we will offer an exchange or refund.

All of the shipping calculations are done based on the product you will order from us. On the cart page, you will see the exact amount for shipping.

Once your order is submitted, it will take our team 1-3 days to work on the order. From there, it depends on the type of shipping, which could range between 1-5 business days.

Dot4Dot’s website displays an estimated delivery date for your product based on the selected shipping method. Please use the correct payment option when you reach the checkout. Unless there were issues with the shipping company, we have fulfilled over 90% of orders by the expected delivery date.

If orders are returned to our facility we will make every attempt to contact the customer to reship the order. If we cannot make contact with the customer we will be forced to toss the order after 5 days of receiving the returned order.

We are located in Los Angeles, CA. However, we have production facilities across the US. We cannot guarantee where the production will happen for each product and order.

If there is any issue with your order you must report the problem within 5 business days after the delivery date. Please call us and a representative will assist. If you do not contact us with in that time frame we will assume that your job was correct at the time of receipt. The following are some guidelines and examples of issues that do not constitute grounds for a refund, or a return or reprint of a product: As a wholesale manufacturer, we do not accept returns for refunds. An order that is refused at time of delivery or undeliverable orders. (We will reship the product at the customer’s expense if requested). The product is lost, delayed or returned to Dot4Dot due to an error made by the customer in submitting the proper shipping address. (For product that is later found or that is returned to us we will reship the package with a corrected address and charge an additional shipping fee for the shipment). Product that is delayed in production and/or shipping as a result of the customer providing inaccurate information. Product that incurs a higher shipping charge as a result of the customer providing inaccurate information. Product that is delayed in production and/or shipping as a result of shipping company delays, acts of God, weather conditions, environmental or dangerous goods incidents, perils of the air, public enemies, public authorities acting with actual or apparent authority, acts or omissions of customs officials, authority of law, quarantine, riots, strikes, work stoppages or slowdowns, or other labor disputes or disturbances, civil commotions or hazards incident to a state of war, local or national disruptions in ground or air transportation networks or systems due to events beyond our control, disruption or failure of communication and information systems, disruption or failure of utilities, international customs issues, and any other circumstances that are beyond our direct control. Errors that exist in files uploaded by customers, e.g. misspelling, graphics, grammar, damaged fonts, punctuation, die lines, transparency, overprint, and wrong artwork size are not production error and does not qualify for reprint or refunds. Product that experiences print or images that are fuzzy, pixilated or otherwise distorted as a result of the customer providing artwork that is not at a minimum of 150 DPI at 1:1 ratio (or 100%) and/or in CMYK mode. Products that do not exactly match color or ink density. Dot4Dot does not color match or match customer specified ink density. Orders that are duplicated as a result of customer error. Orders that are canceled after the order has entered into production (or any process thereafter). Orders that contain dated materials that arrive after the relevant date or with insufficient time to use the material as intended. It is a customer’s responsibility to allow sufficient time when placing an order for time sensitive materials. Our failure to notify you of any delay, loss or damage in connection with your printed products or shipment or any inaccuracy in such notice. The release of an order by the shipper without obtaining a signature.